Shipping policy
Shipping Policy
Last updated: 4 August 2026
Order processing
Orders are processed Monday to Friday, excluding UK bank holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Shipping destinations and costs
The available delivery destinations, shipping cost and estimated delivery timeframe will be displayed at checkout after you enter your delivery address. All applicable shipping charges are shown before payment is completed.
Subscription deliveries
Pawer Water subscriptions are currently available within the United Kingdom only.
Subscription orders include free standard UK delivery and are dispatched automatically according to the delivery frequency selected at checkout, currently every 4, 6 or 8 weeks.
You can skip, pause, reschedule or cancel future subscription deliveries through your customer account. Changes must be made before the next order has been processed. Once an order has been processed or dispatched, it may no longer be possible to amend or cancel it.
Delivery times
Delivery timeframes shown at checkout are estimates and begin once your order has been dispatched. Delivery may occasionally take longer during bank holidays, promotional periods or because of circumstances outside our reasonable control.
Pre-orders
Products offered for pre-order will display an estimated dispatch date on the relevant product page. If your order contains both available and pre-order products, the complete order may be dispatched together once every item is available.
International orders
International delivery options, where available, will be shown at checkout. Depending on the destination, customs duties, import taxes or local handling charges may apply. Where these charges are not collected at checkout, they are the responsibility of the recipient.
Incorrect delivery information
Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing.
Delayed or missing orders
If your order has not arrived within the estimated delivery period, please check the tracking information provided and contact us at support@pawerwater.com.
Please allow for reasonable carrier delays before an order is treated as lost. If the carrier confirms that the parcel has been lost in transit, we will arrange an appropriate replacement or refund.
Damaged or incorrect orders
If your order arrives damaged or you receive an incorrect product, please contact us promptly at support@pawerwater.com with your order number and photographs of the parcel and products received. If the error is ours, we will provide a free UK returns label where a return is required.
Returns
Returns are governed by our separate Refund Policy. Nothing in this Shipping Policy affects your statutory consumer rights.
Contact us
The Pawer Group Ltd
71–75 Shelton Street
London WC2H 9JQ
United Kingdom
Email: support@pawerwater.com